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Shipping & Delivery

Welcome to iWenze! Follow these simple steps to use our pick-up service and easily collect your orders.

Instructions for Pick-Up atiWenze

Step 1: Create an Account

  1. Sign Up: If you don't have an iWenze account yet, go to our sign-up page and fill in the required information.
  2. Log In: Use your credentials to log in to your account.

Step 2:Browse and Order

  1. Search for Products:Use our search bar or browse through different categories to find the products you want to buy.
  2. Add to Cart:Click Add to Cart for the products you want to purchase .
  3. Place the Order: Once you've made your selections, go to your cart and click Checkout .

Step 3:Choose the Pick-Up Option

  1. Delivery Method: During the checkout process, choose the Pick-Up option from the available delivery methods.

Step 4:Confirm and Pay

  1. Verify Your Order: Make sure all the details of your order are correct.
  2. Make the Payment: Choose your preferred payment method and follow the instructions to complete your purchase.
  3. Order Confirmation: Once your order is placed, the store will send you the pick-up address along with a confirmation PIN.

Step 5: Collect Your Order

  1. Go to the Pick-Up Point:Head to the pick-up location provided by the store during business hours.
  2. Show Your Confirmation:Present your order confirmation and the confirmation PIN to the staff at the pick-up point. An ID may be required.
  3. Collect Your Order: Check your items and sign to confirm receipt.

Assistance and Support

If you have any questions or encounter any issues with your order or the pick-up process, feel free to contact our customer service:

Thank you for choosing iWenze! We hope you enjoy your shopping experience with us.