Refund Policy

This policy explains how refunds and cancellations are handled at iWenze.

1. Cancelling an order

If your order has not yet shipped, contact us as soon as possible and we will do our best to cancel it before it is submitted to fulfillment.

2. Refund eligibility

Refunds may be issued for orders that arrive damaged, defective, or significantly different from their description, or that fail to arrive within a reasonable time.

3. How refunds are issued

Approved refunds are issued to the original payment method. Please allow a few business days for the refund to appear, depending on your payment provider.

4. Requesting a refund

To request a refund, contact us with your order number and a description of the issue.

5. Contact

Refund requests and questions can be sent to [email protected].